Terms and Conditions

This Rental Contract is made between Around Australia Motorhomes Pty Ltd trading as Let’s Go Motorhomes (Us) and the person or company (You) signing the Rental Contract. Each renter MUST sign the RENTAL CONTRACT and the DRIVER INDUCTION CHECKLIST attached to the contract, at the time of vehicle collection.

1 Terms of Hire
1.1 We agree to hire, and You agree to rent the Vehicle as described for the hire duration set in the Rental Contract.
1.2 The Rental Contract is governed by the laws of the state or territory in which the Vehicle was rented and You agree that courts in that state or territory have non exclusive jurisdiction to determine any dispute that arises between You and Us.
1.3 The Australian Consumer Law applies to the Rental Contract and it provides You with rights that are not excluded, restricted or modified by the Rental Contract and any provision in this contract is subject to the specific protections and guarantees in that and any corresponding Federal, State or Territory legislation.

2 Who can drive the Vehicle?
2.1 Only You or an Authorised Driver can drive the Vehicle. It is a Major Breach of the Rental Contract if You let anyone who is unauthorised drive the Vehicle. If there is a Major Breach of
the Rental Contract there is no cover for You, the Authorised Driver or the unauthorised driver for any Damage, theft of the Vehicle or Third Party Loss.
2.2 We set a minimum age limit for those renting Our Vehicles. You and any Authorised Driver must be at least 21 years of age and have no less than 12 months driving experience, unless We have agreed to a variation of that restriction before the Start of the Rental, and it is shown in the Rental Contract.
2.3 You and any Authorised Driver must also have a valid licence to drive the class of Vehicle which is issued in an Australian state or territory or an international licence (with a valid International Driving Permit if Your licence is not issued in English) appropriate for the class of the Vehicle and not subject to any restriction or condition. Learner drivers and provisional and probationary licence holders are not acceptable and must not drive the Vehicle
2.4 The Vehicle must not be driven if Your licence or the licence of any Authorised Driver has been cancelled within 2 years of the date of the Rental Contract.
2.5 You and allAuthorised Drivers must be present at pickup with your valid Driver’s Licence.
2.6 There is no charge applicable to add an additional driver to the Rental Contract. A maximum of two (2) Authorised Drivers are permitted per vehicle hire, except with the hire of a 6 Berth Motorhome whereby up to three (3) Authorised Drivers are permitted.

3 Road and destination restrictions
3.1 You may drive the Vehicle in all states, however, restrictions apply.
3.2 The Vehicle must never be driven on: (a) an Unsealed Road(reasonable use of access roads to campgrounds & tourist attractions is acceptable however, extreme care must be taken by the driver and the driver/renter will be fully liable for all damages (if any) while driving on an unsealed road); (b) Off Road; or (c) above the snow line between 1 May and 31 October.
3.3 The Vehicle must not be used in any area that is prohibited by Us. Prohibited areas include: (a) roads that are prone to flooding or are flooded. (b) beaches, streams,rivers,creeks, dams, and floodwaters. (c) any road where the police or an authority has issued a warning. (d) any road that is closed; and (e) any road where it would be unsafe to drive the Vehicle.
3.4 TheVehiclemustneverbedrivenontoany island that is off mainland Australia or Tasmania, except: Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island or Bruny Island. unlessWe have given Our permission and it is noted on the Rental Contract. 3.5 We reserve the right to restrict the Vehicle movements in certain areas due to adverse road or weather conditions.

4 Your obligations to Us
4.1 The Vehicle must not be driven by You or any Authorised Driver: (a) whilst intoxicated or under the influence of drugs or alcohol or with a blood alcohol content or level of drugs present in blood, urine or oral fluid that exceeds the limit set by law. (b) recklessly or dangerously; or (c) whilst the Vehicle is damaged or unsafe.
4.2 You and anyAuthorised Drivermustnot: (a) fail or refuse to undergo any breath, blood, urineororalfluidtestordrugimpairment assessment; or (b) use the Vehicle: (i) for any illegal purpose. (ii) to move dangerous, hazardous, inflammable goods or substances thatpolluteorcontaminate,in quantitiesabovethatusedfor domestic purposes; (iii) to propel or tow another vehicle or a trailer; (iv) in connection with the motor trade for experiments, tests, trials or demonstrationpurposes;or (v) in an unsafe or un-roadworthy condition.
4.3 You and any Authorised Driver must not: (a) damage the Vehicle deliberately or recklessly or allow anyone else to do so; (b) modify the Vehicle in any way; (c) sell, rent, lease or dispose of the Vehicle; or (d) register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009. 4.4 You and any Authorised Driver must not use the Vehicle to carry: (a) passengers for hire, fare or reward or for rideshare purposes; or (b) any load that exceeds the limits for which the Vehicle was designed, constructed, registered or licenced.
4.5 You must not carry, or allow the Vehicle to carry, more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle and must ensure that each passenger in the Vehicle appropriately uses the seat belt restraint.
4.6 YouandanyAuthorised Drivermust make surethattheVehicleislockedwhennotin use or unattended and the keys or remote control device must be kept inYour possession, or thatofanyAuthorisedDriver,atalltimes and areneverleftintheignitionwhenthe Vehicle is unattended.
4.7 You and any Authorised Driver must take reasonable care of theVehicleby: (a) preventing it from being damaged. (b) making sure that it is protected from the weather. (c) maintaining the engine and brake oils, fuel and AdBlue (for fiat vehicles, year 2021 onwards) and coolant level and tyre pressures. (d) using the correct fuel type (fuel receipts may be requested by Us; and (e) making sure it is not overloaded. (f) Making sure that the vehicle is always parked at a levelled parking site (levelling ramps not provided).
4.8 If: (a) a warning light or fault message appears on the dashboard. (b) You become aware of low engine or brake oils, engine coolant levels or tyre pressures; or (c) the Vehicle develops any fault during the Rental Period, You must contact Us immediately and not use the Vehicle unless We have authorised You to do so. If You fail to notify Us and continue to use the Vehicle You will be responsible for any Damage or Third-Party Loss.
4.9 You must not leave the Vehicle unattended following an Accident and before the arrival of a tow or salvage operator.

5 Cleaning fees
5.1 A cleaning fee will be charged if the Vehicle is not returned in the same condition it was hired (fair wear and tear excepted).This includes any additional cleaning and deodorising that is associated with smoking, as smoking is not permitted in the Vehicle at any time. If You breach this condition cleaning charges up to AUD $500.00 will be charged to your credit card at the Branch Manager’s discretion.
5.2 The Vehicle must be returned with the toilet and grey water emptied or an additional charge of up to AUD $500.00 will apply.

6 Pets and animals Pets are not permitted in the Vehicles, with the exception of assistance animals. You must notify Us before pick-up if You have an assistance animal. If You breach this condition additional cleaning charges of up to AUD$500.00 will be charged to Your credit card at the Branch Manager’s discretion and You will be liable for any associated damages to the vehicle as well as further cost associated with removing any lingering smells.

7 Rental Payments
7.1 To reserve a campervan or motorhome You will be required to pay a deposit of AUD $500 or 10% of the total rental cost if the booking value is greater than AUD $5000 to Us at the time of booking.
7.2 All remaining rental charges and Liability Deposits must be paid in full prior to or on the day of the commencement of rental, with the exception of rentals that begin between 15December and 15 January, which must be paid a minimum of 21 days in advance.
7.3 Rental payments can only be made by Visa Card, MasterCard, International Funds Transfer or Electronic Funds Transfer. Cash is not accepted.
7.4 All Liability Deposits: (a) must be paid by either Visa Card or MasterCard; (b) must not be split between multiple cards; and (c) must be processed in the one transaction. The cardholder must be present at pick up and drop-off.
7.5 No Vehicle will be released under any circumstances until the rental payment and Liability Deposit are paid in full.
7.6 You will not be charged additional credit card fees for us in ga Visa credit or debit card, or Mastercard credit or debit card.
7.7 You acknowledge that all transactions under this Rental Contract are conducted in Australian dollars. Because of exchange rate fluctuations, foreign currency transaction fees and international bank fees, there could be some variance between the amount initially debited against Your credit card or debit card and the amount refunded. We accept no liability for any such variation or any interest charges incurred on such amounts.
7.8 It is Your responsibility to ensure that the credit card provided to Us, has sufficient funds and daily transaction limits to allow payments to be taken as a single transaction.

8 Additional Charges
8.1 One Way Fees apply to most One Way Rentals. This includes rentals to and from but not limited to: (a) To/from Perth/Darwin =AUD$249.00 (b) Between Brisbane, Sydney, Melbourne, Adelaide, Agencies in Regional Areas = AUD $149.00 (c) From Brisbane/Sydney/Melbourne/Adelaide/ Agencies in Regional Areas to Cairns = AUD $149.00 (d) From Cairns to Agencies in Regional Areas = AUD $249.00 8.2 All prices are quoted in Australian dollars.
8.3 Fees include GST. NOTE: fees are subject to change without notice

9 Minimum duration and kilometres
9.1 The standard minimum Rental Period is 7 days. Shorter durations may be available upon application, although Damage Excess reduction options are restricted for shorter durations and Platinum may be charged at a different rate for Rental Periods of less than 10days. Minimum Rental Periods may increase seasonally at Our discretion and for One Way Rentals.
9.2 All rental rates are based on unlimited kilometres.

10 Calculation of rental days
10.1 All rentals are calculated per calendar day. When calculating the number of days a Vehicle is rented, the day of pick up is counted as day one of the rental, regardless of pick up time.
10.2 The day of the Vehicle’s return is counted as the final day of the rental. When a rental moves from one rate season to the next, the calculation is based on both rates.

11 Change of drop-off destination
Authorisation must be obtained for a change of drop-off destination after Your rental has commenced. We cannot guarantee that any such authorisation will be granted. If authorisation is granted, You will be required to meet the cost of relocating the Vehicle to the relevant location at a minimumchargeofAUD$500.00. We will notify You of the amount at the time of approval and You will be required to make payment immediately via credit or debit card on confirmation of the change of drop-off destination.

12 Rental extension
12.1 Extensions of the rental after the rental period has commenced are only permitted if We have authorised that extension. We will accommodate such requests subject to Vehicle availability but We cannot guarantee that any such authorisation will be granted. 12.2 If authorisation is granted, You must pay for the extended number of rental days by credit or debit card at the time of request and confirmation of the rental extension.
12.3 If You fail to obtain Our authorisation for a rental extension, an additional AUD $75.00 per day in addition to the daily rental charges and liability reduction fees (if applicable) will be charged to Your credit card.

13 Change of Vehicle
13.1 We reserve the right to substitute a comparable or superior Vehicle in extreme circumstances. This does not constitute a breach of contract and does not entitle You to any refund.
13.2 Ifwithin14daysofpickuporduringYourrental You decide to take a lesser Vehicle than You booked there is no entitlement to any refund.

14 Branch hours for pick-up and drop-off
14.1 You can pick up and drop off the Vehicle: (a) at the following locations: Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin, Hobart, Canberra, Coffs Harbour, Geelong, Gippsland, Cairns, Townsville & Broome. (b) on: (i) Monday to Friday 8.30am to 3.30pm; (ii) Saturdays and Sundays by prior arrangement between 9.00am and 1.00pm.
14.2 Agencies in Regional Areas operate between 9.00am and 3:00pm Monday to Friday only and will be closed on weekends and public holidays in the state or territory of rental operate between 9.00am and 3:00pm Monday to Friday only and will be closed on weekends and public holidays in the state or territory of rental.
14.3 A$100.00fee will apply to any pick up or return of a vehicle on a public holiday in the state or territory of rental.
14.4 All branches will be closed on national public holidays, including NewYear’sDay (1 January), AustraliaDay(26January),GoodFriday, EasterSunday& Monday,ANZAC Day (25April), Christmas Day (25 December) and Boxing Day (26 December).

15 Returns
15.1 Youmustreturn theVehicleto Us totheplace andonthedateandbetweenthetimesshown ontheRentalContractunlessYouhave otherwiseinformedUsofachangepriortothe returndateandWehaveagreedtothechange in writing.TheVehiclemust be returnedin the same condition as it was at the commencement of the Rental Period (fair wear and tear excepted).
15.2 If You fail to return the Vehicle, We may terminate the Rental Contract and if the location of the Vehicle is known, recover it by lawful means or if it is unknown, aftermaking reasonable attempts to contact You, report the Vehicle as stolen to the Police and You must compensate Us for either the full cost of the Vehicle, or all additional costs and losses incurred up to the time that the Vehicle is recovered by Us.
15.3 Early returns There are no refunds for Vehicles returned earlier than the agreed term on the Rental Contract.15.4 Late returns You must,at or before the expiry of the Rental Period, deliver the Vehicle to the agreed rental location, or obtain Our consent to the continuation ofthehire.ALateReturnfeeofAUD$75.00 perdayinadditiontothedailyrentalcharges and liabilityreductionfee (ifapplicable),willbe chargedtoYourcreditcardifYoufailtoreturn theVehicleon thedateand by thetimeshown on the Rental Contract, or an alternative return date and time as agreed with Us.

16 Amendment and Cancellation Charges
16.1 We reserve the right to chargeYouaAUD $50.00 Amendment Fee for all amendments after abookingdeposithasbeen paidora confirmation has been issued.
16.2 Booking amendments may result in the rate booked being re-calculated at the rate applicable on the date of amendment.
16.3 An amendment of the booking dates or Vehicle type after a booking has been confirmed may be treated as a cancellation and the appropriate fees will apply.
16.4 Cancellations must be notified by email to Us at reservations@letsgomotorhomes.com
16.5 The following CANCELLATION FEES apply to any booking cancellation after confirmation of booking or payment of deposit: (a) cancellation more than 60 days prior to pick up: No fee applicable (b) cancellationfrom60to30dayspriorto pick up:AUD $100 fee will apply (c) cancellationfrom29to14dayspriorto pick up: AUD $350 fee will apply (d) cancellation from 13 to 1 days prior to pick up:AUD$500feeor50%oftheTotalRental (whichever is greater) will apply (e) cancellation on the day of pick up or a No Show: 100% of the Total Rental will apply, including any applicable One Way Fees.
16.6 If booking travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply. 16.7 Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused days of the rental.
16.8 Where We are unable to provide services because of circumstances beyond Our control, a credit will be provided to You to the value of any non-refundable cancellation fees or unused rental charges,and a reasonable service fee may be requested to cover any administration costs.All Parties acknowledge and agree that this does not constitute impossibility of performance or frustration of this Contract. Creditswillbevalidfor24monthsfromthedate it is advised that Your rental cannot be fulfilled as originally booked,or as separately agreed with Us in special circumstances.
16.9 For the purpose of clause
16.8, examples of circumstances that may be beyond Our control include: a natural disaster such as an earthquake, tsunami, volcanic eruption or wild fire,aweatherevent,strike,terroristattack, publichealthevent, epidemicorpandemic, governmental, regional or local authority restriction or ban, change in law.

17 Repairs
17.1 If the Vehicle requires any repairs or tyre replacement You must contact Us immediately and seek authorisation prior to any repair work proceeding. You must not arrange or under take any repairs with out Our authority except to the extent that repairs are necessary to prevent further damage to the Vehicle or to other property
17.2 We may reimburse You for expenses reasonably incurred in rectifying any authorised problems on presentation of the original tax invoice and receipts.
17.3 We will not accept responsibility for any out of pocket expenses in the case of a breakdown or time lost for repairs.

18 Breakdown Service
18.1 We may provide You with a Vehicle that is of acceptable quality and in good working conditionbutbreakdownsdooccur.
18.2 A national 24 hour 7 days per week, emergency roadsideassistance service isincludedforall inherent mechanical faults related to the Vehicle.
18.3 If a Vehicle requires repair or replacement, the decision to supply another Vehicle to You is at Our sole discretion. 18.4 Subject to the Australian Consumer Law, We are not responsible for: (a) flights You have missed; (b) holiday plans that are disrupted; (c) loss of enjoyment;or (d) consequential or economic loss. We strongly recommend that You take out personal Travel Insurance for extra cover and peace of mind.

19 Traffic, parking and toll way fines, infringements and penalties
19.1 All penalties, fines and infringements related to traffic, toll and/or parking offences are Your responsibility.
19.2 WereservetherighttochargeYourcredit card for any traffic/toll and/or parking offence infringement fees incurred including any administrative fees whilst the Vehicle is rented by You.
19.3 Weundertake,intheeventthatWereceive notice of parking, toll and traffic offences incurred by You to make all reasonable attempts tocontactYouinrelation tothenotices and to provide the necessary information to the relevant issuing authority for such notices to be directed to You.
19.4 You undertake to advise Us upon return of the Vehicle if You are aware of any pending fines/ toll usage or parking infringements.
19.5 AAUD$65.00 administration cost for processing each speeding and parking fine applies.
19.6 A AUD $30.00 administration cost for processing each toll way fine applies, plus the cost of the toll.
19.7 We offer the option of purchasing an Australia wide toll pass prior to departure, allowing unlimited toll usage for the duration of the rental and We strongly recommend You purchase that option.

20 Liability Deposit
20.1 A Liability Deposit must be lodged on the day of departure by Visa Card or MasterCard only (cashor cheque orEFTnotaccepted).
20.2 The Liability Deposits are; (a) BRONZE PACKAGE Option: $5,000.00 payable by credit card; (b) SILVER PACKAGE Option: $2,500.00 payable by credit card; (c) PLATINUM PACKAGEOption: $750.00 ($350 for Fplatinum plus) payable by credit card
20.3 The Liability Deposit is fully refundable to You provided: (a) all amounts due to Us under the Rental Contract have been paid, including toll road charges and refuelling costs; (b) the Vehicle has been returned to the Rental Locationatthe dateand timesetinthe Rental Contract; (c) there is no Damage or Third Party Loss or missing items; (d) the exterior and interior of the Vehicle are clean; and (e) therehasnotbeenaMajorBreachofthe Rental Contract. 21 Vehicle Damage–LiabilityReduction Options There are4 (four)Liability Reduction Options available: • Platinum Plus Package; • Platinum Package; • Silver Package; • Bronze Package. These Liability Reduction Options are an additional cost to all quoted rental rates and We reserve the right to restrict the availability of PLATINUM (plus & standard) and SILVER PACKAGE options in certain areas due to adverse road or weather conditions. Bronze Package (a) Bronze package is included in the daily rental rate; (b) Subject to these Terms and Conditions, Your maximum liability in the event of an Accident or theft is AUD $5,000.00; (c) Cover for windscreen or tyre damage is excluded under this option; (d) Cover for awning and window damage is excluded; (e) Cover for Overhead Damage and Underbody Damage is excluded under this option; (f) The Damage Cover Exclusions in clause 23 apply.

Silver Package
(g) Cost–all vehicles=AUD$30.00per day (h) Subject to these Terms and Conditions, Your maximum liability in the event of an Accident or theft is AUD $2,500.00; (i) Cover for awning and window damage is excluded; (j) Cover for windscreen or tyre damage is excluded undert his option; (k) Cover for Overhead Damage and Underbody Damageis excludedunderthisoption; (l) TheDamage CoverExclusions inclause 23 apply.

Platinum Package (m) Cost–all vehicles=AUD$68.00per day. (Platinum package daily rate is $119 for 7,8 and 9 day long bookings). (n) Subject to these Terms and Conditions this package reduces liability in the event of an Accidentorthefttoamaximumof$750.00 and includes 1x Tyre replacement; (o) CoverforSingleVehicle Rolloveris included under this option; (p) Cover for Overhead Damage and Underbody Damage is not included under this option; (q) Cover for awning and window damage is excluded; (r) TheDamage CoverExclusions inclause 23 apply. Platinum Plus Package (s) Cost–all vehicles=AUD$78.00per day. (Platinum package is not available for 7,8 and 9 day long bookings). (t) Subject to these Terms and Conditions this package reduces liability in the event of an Accidentorthefttoamaximumof$350.00 and includes 1x Tyre replacement; (u) CoverforSingleVehicle Rolloveris included under this option; (v) Cover for Overhead Damage and Underbody Damage is not included under this option; (w) Cover for awning and window damage is excluded(windscreen cover can be added for an extra $25 per day with this package). (x) The Damage Cover Exclusions in clause 23 apply.

22 Vehicle Damage
22.1 Subject to these Terms and Conditions, if You or any Authorised Driver has an Accident or if the Vehicle is stolen We will indemnify You for the theft, any Damage or Third Party Loss but for each Accident or theft You must pay up to the Damage Excess according to the Liability Reduction Option You have chosen and which is shown on the Rental Contract, unless We agree that: (a) You were not at fault; and (b) the other party was insured and their insurance company accepts liability.
22.2 The Damage Excess payable under clause 22.1 will be deducted from the Liability Deposit: (a) for single vehicle Accidents, after a repairer’s estimate or tax invoice verifying the amount charged for Damage has been sent to You; (b) if the Vehicle has been stolen, after We have made reasonable enquiries and in Our opinion it is unlikely the Vehicle will be recovered; and (c) for Accidents in which there is also Third Party Loss,after: (i) a reasonable estimate of the Third Party Loss has been made; (ii) a repairer’s estimate or tax invoice verifying the amount charged for Damage has been obtained; and (iii) all documents verifying the Third Party Loss and Damage have been sent to You. Unless You have expressly authorised the charge at an earlier time.

23 Damage Cover Exclusions
23.1 There is no Damage Cover,and You and any Authorised Driver are liable for: (a) Damage or Third Party Loss arising from: (i) a Major Breach of the Rental Contract; or (ii) the use of the Vehicle by any driver who is not an Authorised Driver or who is less than 21 years of age; (b) Damage caused by immersion of the Vehicle in water; (c) broken, cracked or chipped windscreens (subjecttothelimitinclause21(n)); (d) Damage to the tyres (except for PLATINUM PACKAGES and subject to the limit in clause 21(n)); (e) Damage to the Vehicle’s interior (except for fair wear and tear); (f) Damage caused and any recovery costs if the Vehicle becomes bogged or stranded caused by driver error; and (g) Damage caused by the incorrect fuel type being used. Fuel receipts may be requested. (h) Damage to awning caused due to user negligence (use in rain/hail/windy conditions). Replacement cost for awning can be up to $3000.00 (i) Damage done to the slide-out bed in Royale motorhomes due to user negligence (bed needs to be in raised position when sliding in/out. A repair cost of $2500.00 is applicable, if damaged). Damage to blinds in 6-Berth Royale motorhomes (replacement cost of $1000.00 for front blinds and $300.00 each for side blinds is applicable