Updated June 2018
Let’s Go Motorhomes in Australia and its related entities (referred to in this policy as we, us, our) are very conscious of the importance of protecting the privacy of personal information we collect about you.
Your Personal Information
We consider personal Information as any information or opinion about an individual who is reasonably identifiable, and whether the information or opinion is stored in a material form or electronic form.
We only collect personal information that is directly related to, or reasonably necessary for the purposes of the operations of our business. The types of personal information we usually collect include your name, address, phone number, email address and certain internet-related details (see below) and other information relevant to providing you with the information or services you are seeking from us.
Wherever practicable, we will enable you to deal with us as anonymously or pseudonymously as you choose, however, in some cases it is not practicable to interact this way.
If you choose not to provide some of your personal details, this may prevent us from providing our services to you or limit our ability to provide the level of service you would normally expect from us.
How we collect Personal Information
Personal information will generally be collected directly from you when you inquirer, make a quote or go on to rent a vehicle from us and through the use of any of our standard forms, our dealings with you over the internet, via email, by post or through a telephone conversation. The service that you use will determine exactly what information we collect. The information may include your:
There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. For example we may collect personal information through a travel agent, a corporate program or through one a partner programs. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
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If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or information you or they are seeking.
Purpose of collection
The purposes for which we collect your personal information depend on your interaction with us. But generally, we collect, use and hold your personal information for the purposes of:
You may opt out of direct marketing communications at any time in your dealings with us. Except as set out above, we will not sell or otherwise transfer your contact details to other parties for direct marketing purposes.
How we use the information we collect
The personal information use collect as outlined above is used for our own marketing. We also use our customer insights to improve our business and the product and experiences we offer to other travellers just like you.
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reasons for collection set out above. We will only do this in the following circumstances:
We store your personal information in different ways, including in paper and in electronic form. We take the security of your personal information very seriously. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to ensure the security of personal information through physical, electronic and managerial procedures. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
While we strive to ensure the security, integrity and privacy of personal information submitted to our website, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and we take no responsibility for the security of data transmissions to and from our website or other IT systems.
Seeking access to, and correcting, information
We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.
You may access the personal information we hold about you, by making a written or emailed request. We will respond to your request within a reasonable period.
We may decline a request for access to personal information in circumstances prescribed by the Australian Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that set out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
Disclosing personal information overseas
We store your personal information only in Australia.
How to contact us - complaints and feedback
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you.
Let’s Go Motorhomes
Unit 11/10 Pioneer Ave,
NSW, Australia 2120
Phone: 1800 538 746 (within Australia), or +612 9875 3609
Links to other sites
We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy statement.
Changes to this policy
We may change this policy at any time. Any updated version of this policy will appear on this website.
Further privacy information
For more information about privacy issues in Australia and protecting your privacy, visit the website of the Australian Privacy Commissioner.